Refund and Returns Policy

At Wazeer Begum Bicycles Trading & Repairing LLC (WB Bicycles), we aim to provide clear and transparent information regarding returns, exchanges, defective products, warranties, and after-sales service.

Exchanges

We do not offer refunds for change-of-mind purchases once a product has been opened or used.

Customers may request an exchange within 3 days from the date of purchase, provided the product is unused, in its original condition and packaging, and proof of purchase is provided.

The product may be exchanged for another product of a similar value. If the selected replacement product has a higher price, the customer must pay the difference.

Returns of Unused & Unopened Products

Unused and unopened products may be returned within 7 days from the date of purchase, provided that:

• The product is unused and unopened.

• It remains in its original condition and packaging.

• It has not been installed, assembled, altered, or damaged.

• Proof of purchase is provided.

Eligible Products May Be Returned Free Of Charge To Any WB Bicycles Store In Dubai. No Restocking Fee Applies To Eligible Returns.

All returned products are subject to inspection before approval.

Approved refunds will be processed by WB Bicycles within 3 business days. After the refund has been processed, the time required for the funds to appear in the customer’s account may vary depending on the original payment method, bank, card issuer, or payment provider.

Defective or Manufacturing-Issue Products

If a product has a suspected manufacturing defect, please contact us as soon as possible.

For eligible manufacturing defects reported within 3 days from the date of purchase, WB Bicycles may provide an immediate replacement after our team has inspected the product and confirmed the manufacturing defect.

Customers may bring the product to one of our shops in Dubai for inspection.

If the customer requests WB Bicycles to arrange collection and return delivery, a AED 70 pickup and delivery charge may apply, subject to applicable UAE consumer-protection requirements.

After the initial 3-day replacement period, eligible manufacturing defects will be handled according to the applicable product warranty and UAE consumer-protection requirements.

Damage resulting from accidents, misuse, improper handling, unauthorized modification or repair, normal wear and tear, or other damage that is not a manufacturing defect is not covered as a manufacturing defect.

Tyres, Tubes & Punctures

Inner tubes and similar tyre components are wear-and-tear items that can be affected by road conditions, punctures, impacts, tyre pressure, installation, and riding conditions.

A tube or tyre that becomes flat or deflated after the product has been used is not automatically eligible for replacement.

Our team may inspect the item to determine whether the issue resulted from a manufacturing defect or from a puncture, impact, misuse, or normal riding conditions.

This does not affect the customer’s applicable rights where a manufacturing defect is confirmed.

Motor & Battery Warranty

Selected electric scooters, electric bikes, bicycles, and other applicable products may include a motor and/or battery warranty of up to 3 months, depending on the product brand and model.

Warranty periods and conditions vary by product. Customers should refer to the warranty information provided for their specific product or contact WB Bicycles for confirmation.

Warranty coverage does not apply to damage resulting from misuse, accidents, unauthorized modifications or repairs, improper charging, normal wear and tear, or other circumstances outside the applicable warranty terms.

Repair & After-Sales Service

Selected products include 6 months to 1 year of repair/service support, depending on the brand, model, and applicable product terms.

Repair/service support does not necessarily include replacement parts, consumable items, transportation, or damage outside the applicable warranty. Additional charges may apply where applicable.

Proof of Purchase & Inspection

A receipt, invoice, online order confirmation, or other valid proof of purchase may be required for returns, exchanges, replacements, and warranty claims.

Products may be inspected by our team before a return, exchange, replacement, refund, or warranty claim is approved.

Online Orders

For online orders, please contact WB Bicycles promptly if you receive a product that is damaged, defective, incomplete, incorrect, or materially different from its description.

We will assess the issue and provide the appropriate remedy in accordance with the applicable product terms and UAE consumer-protection requirements.

Contact Us

For Returns, Exchanges, Refunds, Warranty Claims, Or Other Product-Related Enquiries, Please Contact Wazeer Begum Bicycles Trading & Repairing LLC (WB Bicycles) By Phone Or WhatsApp At +971 55 290 5394, Or Visit One Of Our Stores In Dubai.

Nothing in this policy is intended to limit any rights or remedies available to consumers under applicable UAE consumer-protection laws.