Refund and Returns Policy
Wazeer Begum Bicycles Trading & Repairing LLC (WB Bicycles)
At WB Bicycles, we are committed to providing clear and transparent information regarding returns, exchanges, refunds, defective products, warranties, and after-sales services.
This policy applies to purchases made through our website and physical stores, subject to the conditions below and applicable UAE consumer-protection laws.
1. Returns – 7 Days
Customers may request a return within 7 calendar days from the date of delivery for online orders or the date of purchase for in-store purchases.
For standard returns, including change-of-mind purchases, the following conditions apply:
The product must be new, unused, and unopened.
The product must remain in its original condition and original packaging.
All original accessories, manuals, and supplied components must be included.
The product must not have been installed, assembled, ridden, modified, or damaged.
Valid proof of purchase must be provided.
Eligible returns are accepted free of charge at any WB Bicycles store in Dubai.
Restocking fee: AED 0. No restocking fee applies to eligible returns.
Products that have been opened or used are not eligible for standard change-of-mind returns. This does not affect customers’ rights regarding defective or nonconforming products under applicable UAE consumer-protection laws.
All returned products are subject to inspection before approval.
2. How to Return a Product
To request a return, customers should follow these steps:
Contact WB Bicycles within the applicable 7-day return period by phone or WhatsApp at +971 55 290 5394.
Provide the order number or invoice, customer name, contact details, and reason for return.
Bring the product, original packaging, accessories, and proof of purchase to one of our stores in Dubai.
Our team will inspect the product and confirm whether the return is eligible.
Once the return is approved, the refund will be arranged according to the refund procedure below.
In-store return locations:
Al Quoz Mall Branch: Al Quoz Mall, Dubai
DIP 1 Branch: Dubai Investment Park 1, Dubai
Eiffel Branch: Eiffel Garden, Al Quoz 3, Dubai
Customers may contact us before visiting to confirm store opening hours and return arrangements.
3. Refund Processing and Payment Method – 15 Days
Once an eligible return has been inspected and approved, the customer will receive the refund within 15 calendar days of approval.
Approved refunds will be issued by bank transfer to the customer’s nominated bank account, where permitted by the original payment method and applicable payment-provider requirements.
For payments made through credit or debit cards, Tabby, Tamara, or other payment providers, refunds will be issued through the original payment provider where required.
Customers may be requested to provide the necessary bank account details to arrange an eligible bank transfer refund.
4. Return Fees and Transportation Costs
In-store returns: Free of charge for eligible returns.
Restocking fees: No restocking fees apply (AED 0).
Standard return transportation: Customers are responsible for arranging and paying for their own transportation when returning change-of-mind purchases to a WB Bicycles store.
Optional collection: Collection is not included in the standard return service. Customers may contact us to enquire about the availability and cost of a collection service.
For confirmed manufacturing defects, incorrectly supplied products, or other claims covered by applicable UAE consumer-protection laws, transportation and collection obligations will be handled in accordance with those laws.
5. Exchanges – 7 Days
Customers may request an exchange within 7 calendar days from the date of delivery for online orders or the date of purchase for in-store purchases, provided that:
The product is new, unused, and unopened.
The product remains in its original condition and packaging.
All original accessories and supplied components are included.
Valid proof of purchase is provided.
Eligible products may be exchanged for another product of similar value.
If the replacement product has a higher price, the customer must pay the price difference.
Exchanges are subject to product availability and inspection.
These exchange conditions do not limit customers’ statutory rights regarding defective or nonconforming products under applicable UAE consumer-protection laws.
6. Defective or Manufacturing-Issue Products
If a product is damaged, defective, incomplete, incorrect, or materially different from its description, customers should contact WB Bicycles as soon as possible.
For eligible manufacturing defects reported within 3 days from the date of purchase or delivery, WB Bicycles may provide an immediate replacement after inspection and confirmation of the manufacturing defect.
After the initial 3-day replacement period, eligible defects will be handled according to the applicable product warranty and UAE consumer-protection requirements.
Depending on the circumstances and applicable law, the appropriate remedy may include repair, replacement, or refund.
Customers may bring the product to one of our stores in Dubai for inspection.
If a customer requests collection and return delivery arranged by WB Bicycles, an AED 70 pickup and delivery charge may apply where such charges are permitted under applicable UAE consumer-protection law.
Customers will be informed of any applicable charges before collection is arranged.
Damage caused by accidents, misuse, improper handling, unauthorized modifications or repairs, or normal wear and tear is not automatically considered a manufacturing defect.
7. Tyres, Inner Tubes and Punctures
Tyres, inner tubes, and similar components are subject to wear and tear and may be affected by road conditions, punctures, impacts, tyre pressure, installation, and riding conditions.
A tyre or inner tube becoming flat or deflated after use does not automatically qualify for a free replacement.
Our technical team may inspect the product to determine whether the issue resulted from a manufacturing defect, puncture, impact, misuse, or normal wear and tear.
Confirmed manufacturing defects will be handled in accordance with applicable warranty terms and UAE consumer-protection requirements.
8. Motor and Battery Warranty
Selected electric scooters, electric bikes, bicycles, and other applicable products may include a motor and/or battery warranty of up to 3 months, depending on the product brand and model.
Warranty periods and conditions vary by product.
Customers should refer to the warranty information provided with their specific product or contact WB Bicycles for confirmation.
Warranty coverage generally excludes damage caused by misuse, accidents, unauthorized modifications or repairs, improper charging, and normal wear and tear, subject to applicable law.
9. Repair and After-Sales Service
Selected products include 6 months to 1 year of repair or service support, depending on the brand, model, and applicable product terms.
Repair or service support does not necessarily include replacement parts, consumable items, transportation, or damage outside the applicable warranty.
Additional charges may apply where applicable and will be communicated to the customer.
10. Proof of Purchase and Inspection
A receipt, invoice, online order confirmation, or other valid proof of purchase may be required for returns, exchanges, replacements, refunds, and warranty claims.
Products may be inspected by our team before a return, exchange, replacement, refund, or warranty claim is approved.
Inspection procedures do not restrict any statutory consumer rights.
11. Online Orders
For online purchases, the standard 7-day return and exchange period begins on the date the customer receives the product.
Customers should contact WB Bicycles promptly if they receive an incorrect, damaged, defective, incomplete, or materially misdescribed product.
We will assess the issue and provide the appropriate remedy in accordance with applicable product terms and UAE consumer-protection requirements.
12. Contact Us
Wazeer Begum Bicycles Trading & Repairing LLC (WB Bicycles)
Website: https://wbbicycles.com
Phone / WhatsApp: +971 55 290 5394
Store locations:
Al Quoz Mall, Dubai
Dubai Investment Park 1, Dubai
Eiffel Garden, Al Quoz 3, Dubai
For assistance with returns, refunds, exchanges, warranties, or product-related enquiries, please contact our team or visit one of our stores.
13. UAE Consumer Protection
Nothing in this policy is intended to limit, exclude, or override any rights or remedies available to consumers under applicable UAE consumer-protection laws.
Where applicable law provides additional rights concerning defective, unsafe, incorrectly described, or nonconforming products, those rights will prevail over the standard return and exchange conditions stated in this policy.
